ISC Solutions (also referred to as “we,” “our,” “us”) provides Office Products, FoodService, Forms, Warehousing and Courier Transportation Services.
General Privacy Notice
What Information Do We Collect?
We collect your personal data whenever you interact with us and when you visit our Site. Generally, we will collect and process the following information:
- Contact Us information: When you complete the “Contact Form” on our Site, you provide us with your full name, email, your telephone number, and purpose of contact. You may also voluntarily provide us with additional personal data that will enhance your user experience.
- Interaction information: We collect information relating to our interactions with you including information about your purpose of contact.
- Customer feedback and support: We will process the information that you give us whenever you contact us. We may make a copy of any correspondence with you for our training and quality purposes.
- Marketing opt-ins and opt-outs: We will process information about you when you have agreed to receive marketing and promotional material from us.
- Device information: We collect your device ID; IP address; device type; operating system and version; general geographic location (from your IP address); browser type; screen resolution; device manufacturer and model; language; interaction with QR codes; and use of loyalty cards. You may control some of this information through your device settings.
We also automatically collect certain information when you access, use, or interact with us. We generally collect the following information:
- Device information: We collect your device ID; IP address; device type; operating system and version; general geographic location (from your IP address); browser type; screen resolution; device manufacturer and model; language; You may control some of this information through your device settings.
- Usage information: We collect information about your interaction with our Services.
What Do We Do with the Information We Collect?
We will ask you for personal data in certain fields on the Site or in the Surveys that we need for you to use the Services. The personal data we collect is used only for the purpose we state at the time of collection or for purposes listed below. For example, our uses may include, but are not limited to, the following:
- To manage internal business practices
- To provide support or other services
- To provide information based on your needs and respond to your requests
- To administer products and services
- To select content, improve quality, and facilitate the use of our Site and Services
- To assess usage of products and services
- To communicate with you about events
- To update you on relevant products, services, offers, and opportunities
- To engage with third parties
- To protect our content and services from illegal or harmful activities
- To get feedback and input from you
- To protect our information assets as well as your personal data
- To assist in business sales or mergers
- To comply with Laws
To the extent that we collect certain demographic information about you, we may use this information in our market research, but we will do so only after we “anonymize” the data, i.e., remove information that would confirm your identity. We will not use your personal data, however, to send commercial or marketing messages to you unless we have your continued consent for which you will have the ability to opt out by sending an email to customerservice@iscsupplysolutions.com.
Who Can Use the Information We Collect and How?
We may provide your personal data to third parties, or third parties may collect personal data from you on our behalf if we have contracted with that third party to provide some part of the information or service that you have requested. Other than those who act on our behalf, and except as explained in this Policy, personal data you provide to us will not be transferred to unrelated third parties, unless we have a legal basis to do so. However, please note that the personal data you transmit to us may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
What Are Your Rights Regarding Your Personal Data?
We respect your right to access and control your personal data, and you have choices about the data we collect from you. If we request personal data from you that is not necessary for the purposes of providing you with our products and services, then you may decline to provide that personal data. However, if you choose not to provide personal data that is necessary to provide a particular service, you may not have access to certain features of that service.
Depending on where you live, you may have certain rights that you can exercise regarding the collection, use, and transfer of your personal data. For more details, please see the relevant section of the privacy policy.
Regardless of where you live, you can always opt-out of marketing communications, correct or update your information, and implement technical measures to opt-out of targeted or behavioral advertising as outlines below:
Opt-Out of Email Marketing Preferences.
The e-mail communications we send you will generally provide an unsubscribe link, allowing you to opt-out of receiving future email or to change your contact preferences. E-mail communications may also include a link to directly update and manage your marketing preferences, if you have an online account with us. You can also change your contact preferences through your account. You can also request an opt-out by emailing customerservice@iscsupplysolutions.com. Please remember that even if you opt out of receiving marketing emails, we may still send you important information related to your account and use of the Services.
Opt-Out of Targeted Advertising.
You may opt-out of third-party targeted advertising or data analytics in two ways: (i) by directly notifying a Network Advertising service provider via its opt-out tools (see above), or (ii) by using your browser’s Do Not Track (DNT) settings to indicate that you do not wish to receive targeted advertising based on your overall internet usage. For more information about DNT and how it works, please visit the Future of Privacy Forum’s website: http://www.allaboutdnt.com/.
We will make every reasonable effort to honor your DNT browser settings for opting out of receiving targeted third-party advertising based on your overall Internet usage. Please note that various browsers frequently update their technology and / or change their settings and business practices without advance notice, thus we may not have the latest information on how to honor your preferences. If you exercise either opt-out option—the cookie opt-out or the browser opt-out—you will continue to receive advertising, but such advertising may not relate to your specific interests, previous purchases, or search history.
Keep in mind, however, that you cannot opt-out of our contextual data analytics and advertising, which is based on your usage of only our Services. We will continue to provide you with contextual advertising. We will also continue to monitor your usage and search or transaction history to provide us with analytics on how well our Services, features, and activities are functioning and used. We will also share this information within our company in an aggregated or anonymized form (meaning that no one individual person can be identified).
Your California Privacy Rights.
If you are a California resident and want to receive information about how to exercise your rights, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). You may contact us in two ways. Send an email to opt-out@EMAIL.COM.
Alternatively, you may contact us at:
Integrated Supply Chain Solutions, LLC.
21056 Bridge Street, Southfield, MI 48033
Attn: Your California Privacy Rights
c/o Privacy Administrator
For requests sent via email, you must put the statement “Your California Privacy Rights” in the subject field of your email. All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. (Your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our own recordkeeping.) We will not accept requests via the telephone or by facsimile. We are not responsible for responding to notices that are not labeled or not sent properly, or do not have complete information.
As a California Consumer, you have the following rights:
- Right to Disclosure: California Consumers have a right to request information from us regarding the Personal Information we collect and disclose for business purposes about you, the consumer.
- Right to Deletion: In certain circumstances, you have the right to request we delete Personal Information we collected from you.
- Right to Non-Discrimination: We will not discriminate against California Consumers for exercising their rights under the CCPA or CPRA.
- The Right to Opt-Out of the Sharing of Your Personal Information
- The Right to Correct Inaccurate Personal Information
- The Right to Limit Use and Disclosure of Sensitive Personal Information
- The Right Against Automated Decision Making
Do We Sell or Share Your Personal Information?
As mentioned above, we do not sell your personal information as currently defined under the CCPA and as amended by the CPRA, meaning that we do not rent, disclose, release, transfer, make available or otherwise communicate your personal information to a third party for monetary or other consideration. We will not sell your information unless we modify this Privacy Policy and take the additional steps required under the CCPA.
While we do not sell Personal Information for monetary value, we may share it with a third party or disclose it to a service provider or contractor in furtherance of a business purpose. In accordance with the CPRA, you have the right to opt-out of sharing or otherwise disclosing your personal data. If you choose to opt-out of sharing your data, you can do so by emailing us at: customerservice@iscsupplysolutions.com.
How Do You Correct and Update Your Personal Data?
Our goal is to keep all personal data that we hold accurate, complete, and up to date. Please let us know if you change your contact details. If you believe that any of your information is incorrect, incomplete, or out-of-date, you can update your personal details through your account with us, or by contacting customerservice@iscsupplysolutions.com.
How Do We Protect the Personal Data We Collect?
We are committed to protecting the security of your personal data. Depending on the circumstances, we may hold your information in hard copy and / or electronic form. In either situation, we use technologies and procedures to protect your personal data. We review our strategies and methods to update them as necessary to meet our business needs, changes in technology, and regulatory requirements. We take our security obligations seriously and so should you. While we are responsible for maintaining the security of our websites and Services, you must also access and use the Services in a manner that is responsible and secure. In addition, we have implemented a series of policies, procedures, and training to address data protection, confidentiality, and security, and we update and review the appropriateness of these measures on a regular basis.
How Long Do We Retain the Data?
We retain personal data for as long as necessary to provide our Services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We are required by law to keep some types of information for certain periods of time (e.g., statute of limitations). If your personal data is no longer necessary for the legal or business purposes for which it is processed, then we will generally destroy or anonymize that information.
What is Our Policy if You Are an Underage Child?
We understand the importance of protecting the privacy of all individuals, especially the very young. Our services are intended for United States audiences over the age of 18. Our Site and its Services are not directed to children, and you may not use our Services if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in the country or state where you live (in some countries, parents or guardians may consent on your behalf). Using our Services is restricted to adults who are either 18 years of age or older or as otherwise legally defined by the country or state where you live.
What Happens When You Link to a Third-Party Web Site?
If you click on a link and go to another site, you will be subject to that website’s privacy policy. We encourage you to read the posted privacy policy statement at any website before submitting any personal data.
What Happens When We Update Our Privacy Policy?
We may update our Privacy Policy from time to time to keep current with evolving legal requirements. Your acceptance of any minor changes to this Privacy Policy is indicated by your continued use of our Services. If we make any material changes to our Privacy Policy, we will post a notice about the change at a prominent location on our Site. We encourage you to periodically review our Site and this Privacy Policy for any changes.
What If You Have Questions?
If you have questions or concerns regarding anything in this Privacy Policy, please feel free to send us an email at customerservice@iscsupplysolutions.com.
Cookie Policy
This site, like many others, uses small files called cookies to help us customize your experience. Find out more about cookies and how you can control them.
This page contains information on what cookies are, the cookies used by the ISC Solutions (“us,” “we,” “our,” or “Company”) website, how to switch cookies off in your browser, how to specifically switch off advertising cookies, and some useful links for further reading on the subject. If it does not provide the information, you were looking for, or you have any further questions about the use of cookies on the Company website, please email customerservice@iscsupplysolutions.com.
What are cookies?
Cookies are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things including your user preferences. Think of cookies as providing a ‘memory’ for the website, so that it can recognize you when you come back and respond appropriately.
How do we use cookies?
On our Site, you may encounter the following types of cookies:
- Site performance cookies
- Anonymous analytics cookies
- Geotargeting cookies
- Registration cookies
- Advertising cookies
- Third-party advertising cookies
Site performance cookies
This type of cookie remembers your preferences for tools found on the Company’s website, so you don’t have to re-set them each time you visit. Examples include:
- Volume settings for our video player
- Whether you see new content first
- Video streaming speeds that are compatible with your browser
Anonymous analytics cookies:
Every time someone visits our website, software provided by another organization generates an “anonymous analytics cookie.” These cookies can tell us whether you have visited the site before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site.
Unless you are signed into the Site, we cannot use these cookies to identify individuals. We use them to gather statistics, for example, the number of visits to a page. If you are logged in, we will also know the details you gave to us for this, such as your username and email address.
Geotargeting cookies
These cookies are used by software which tries to work out what country you are in from the information supplied by your browser when you click on a web page. This cookie is completely anonymous, and we only use it to help target our content – such as whether you see a country specific home page – and advertising.
Registration cookies
When you register with us, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with, and if you are allowed access to a particular service. It also allows us to associate any comments you post with your username. If you have not selected “keep me signed in”, your cookies get deleted when you either close your browser or shut down your computer. While you are signed into either of the sites, we combine information from your registration cookies with analytics cookies, which we could use to identify which pages you have seen.
Advertising cookies
These cookies allow us to know whether you’ve seen a particular ad or a type of advertisement, and how long it is since you’ve seen it. We also use cookies to help us use targeted advertising. We may use cookies set up by another organization so we can more accurately target advertising to you. These cookies are anonymous – they store information about what you are looking at on our site, but not about who you are.
Third-party advertising cookies
Some content you see on the Site is provided by other organizations. Some of these organizations use their own anonymous cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own privacy policies, and we have no access to read or write these cookies. These organizations may use their cookies to anonymously target advertising to you on other websites, based on your visit to the Site.
Other third-party cookies
On some pages of our website, other organizations may also set their own anonymous cookies. They do this to track the success of their application, or to customize the application for you. Because of how cookies work, our website cannot access these cookies, nor can the other organization access the data in cookies we use on our website.
How do I turn cookies off?
It is usually possible to stop your browser from accepting cookies, or to stop it accepting cookies from a particular website. However, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.
If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.
You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.
Useful links
If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:
Microsoft Cookies guide
All About Cookies
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:
youronlinechoices.co.uk/uk
For further legal information about privacy issues, you may find these links useful:
Data Protection Act 1998
The Information Commissioner’s Office
If you would like to contact us about cookies, please email us: customerservice@iscsupplysolutions.com.